Privacy Policy
Effective Date: ________
Introduction
CHC China Health Care (“we”, “us”, “our”) operates this website for international medical‑travel consultation services. This Privacy Policy describes how we collect, use, store and protect your personal data when you visit our website and submit inquiries through our contact and inquiry forms. We are not a medical institution and do not deliver any medical diagnosis or treatment services.
What Information We Collect
We may collect personal information that you voluntarily submit via our online inquiry form:
‑ Your given name and surname
‑ Email address
‑ WhatsApp contact number
‑ Country of residence
‑ Information you choose to provide in your inquiry description, which may include general health‑related information you share with us.
We do not automatically collect sensitive medical data unless you actively type it into our form or send it via subsequent communication channels such as email or WhatsApp.
How We Use Your Information
We use your personal data for the following purposes:
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To respond to your medical‑travel inquiry and provide consultation information regarding our service.
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To communicate with you by email or WhatsApp concerning your request, including coordination for potential hospital referrals in China.
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For internal business administration and record‑keeping.
We will not use your personal data for marketing unless you explicitly give your consent.
Sharing Your Personal Data
We only share your information when it is necessary to fulfil your request: ‑ With selected partner hospitals in China, only upon your explicit consent, to facilitate your medical‑travel arrangement. ‑ We will never sell your personal or health‑related data to third parties for commercial purposes. ‑ We may disclose data if required by applicable law and legal authority.
Data Security
We take reasonable technical and organisational measures to safeguard your submitted personal information. Please be aware that no internet transmission method is 100% secure. When you send us information via email or WhatsApp, those communications are outside our website environment and subject to the privacy terms of those third‑party platforms.
Data Security
You have the right to:
‑ Request access to your personal data we hold
‑ Request correction of inaccurate information
‑ Request deletion of your personal data
‑ Withdraw your consent for data processing at any time.
To exercise these rights, please send an email to our contact email: chcchinahealthcare@gmail.com
Data Retention
We keep your inquiry‑related data only as long as needed to handle your case or as required by applicable law. If your consultation is concluded and no‑on going service exists, we will archive or remove your records upon your request.
Cookies
Our website may use cookies to improve visitor experience. You can adjust your browser settings to refuse cookies.
Changes to this Privacy Policy
We reserve the right to update this Privacy Policy. Updates will be published on this webpage with revised effective date.
Contact
If you have questions about this Privacy Policy, please reach us via email: chcchinahealthcare@gmail.com